Sun Island Tours was established in 1989 and has operated for over 30 years as an Australian, family owned wholesaler, specialising in the Mediterranean. When the Covid-19 pandemic occurred, it created unprecedented challenges for the global travel industry. We have remained open and available to discuss all bookings, credits, cancellations and options since March 2020. Our team has worked tirelessly to ensure that all bookings had been responded to and actioned according to our terms and conditions. This ensured all requests were actioned within 24 hours, and any applicable refunds given within 7 days of the request to cancel.
With thousands of clients affected by international border closures, we managed to negotiate with our supplier to put most bookings into credit. This has allowed for clients to utilise these funds with minimal to no cancellation fees for rebooking. In doing so, we extended all travel credits on multiple occasions, as borders remained closed. We were happy to extend all travel credits to be used by 31 October 2022 – giving travellers 12 months to use their credit after international borders opened.
Please note our credit terms below. As we have thousands of customers at different stages of their booking, and different services booked; please adhere to your current credit note, as well as the terms and conditions of your original booking.
Please also be aware that in many cases, suppliers are holding the funds for your bookings and the credit terms have been acknowledged and confirmed with our suppliers.
For Customers who have only paid a deposit
For Customers who have paid more than a deposit
General Terms of Travel Credit
Thank you for your patience and understanding during this difficult period, and we look forward to continue to welcome clients to the Mediterranean and Middle East.
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