Frequently Asked Questions

Do you have a question on Mediterranean and Middle Eastern Tours, Packages and Cruises? Find the answers below or use the form on the write to ask one of our friendly travel experts!


We have grouped each hotels used on our tours and packages into five different classes. In general each hotels are categorised as: Tourist Class: 2-3 star Standard Class: 3-3.5 star Superior: 4 star Deluxe: 4-5 star Platinum: 5 star Depending on the destinations, this can vary, however we have tried to categorise and group each hotel to their respective class.
For each destination it is best to check with your travel agent to ensure that you get the correct advice based on your nationality and duration of travel. Generally, most of our destinations do not require visas for leisure travel, or can be purchased on arrival in the destination.
Unless otherwise specified, no drinks are included with meals, and are payable on consumption.
All packages are based on certain accommodation. If the accommodation is unavailable to what was initially quoted, then new accommodation with new prices will apply.
Documentation is issued usually 3 weeks prior to departure from Australia.


Usually tipping is extra unless specified on your documentation. Tipping is not mandatory, but we do encourage it if you have received good service. We recommend approximately AU$ 5-10 per day for guides and AU$ 3-5 for drivers.
Number of passengers vary depending on the product and destination. We offer micro tours with less than 10 passengers and small group tours, however we also have tours which can go up to 45 passengers and more. In the trip details description, we specific the maximum group size of the trip.
Partially Escorted usually refers to packages which have portions that are fully escorted, and portions that are independent, or just accommodation with day tours. So with Partially Escorted packages, you would not have access to an escort or tour manager throughout.
In each destination the standard of accommodation may vary, but generally we categorise accommodation as: Tourist 2-3 star, Standard 3-3.5 star, Superior 4 star, Deluxe 5 star, Platinum 5 star superior.
We do not unfortunately offer any accommodation shares on our tours, cruises or packages.


Departure transfer times will be made available locally up to 48 hours prior to departure.


Greek is the national language, however English is widely spoken and understood in most regions of Greece.
As we do not release ferry schedules due to their volatility, we insist on not booking ferries and flights on the same day.
Unless stated on your invoice and vouchers, times are not released as they are subject to change and cancellation. You may however request a certain time and we will endeavour to match this request.
If accommodation is booked with Sun Island Tours, ferry tickets will usually be delivered to the first hotel service in Greece. Otherwise, the ferry tickets will be picked up from our local agent in Greece listed on your documentation.
Whilst tipping in Greece is not mandatory, it is expected for tourists to tip in the service industry. For instance taxi drivers and bell hops should be tipped around 1 Euro per bag, while tour guides and drivers can be tipped EUR 5 and Eur 2 per person per day respectively. At restaurants, a 5-10% tip is for quality service is expected.

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